Which Calls are Recorded? : Support Portal

Which Calls are Recorded? Print

Modified on: Mon, 10 Jul, 2023 at 10:22 AM

Update Date: June 2023

Created By: Marizane Brummer

1. Euphoria charges for Call Recording on a per-extension level. Any call received by an extension or made by an extension with Call Recording active will record that call.

2. External calls are recorded when:

2.1. Call is sent to a Huntlist and IVR option indicating an extension user that has call recordings enabled.

HUNTLIST

IVR

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Which Calls are Recorded? Print

Update Date: June 2023

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