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Euphoria TMS
TMS Guides
5
How to Guide Euphoria TMS & Softphones V3
Telephone Management System (TMS) User Guide
What is the Euphoria Telephone Management System (TMS)?
Setting up a TMS Account
Euphoria Platform - Features and Benefits
Log In & Dashboard
7
How to Log in to the TMS V3- Step by Step Instructions
How to Verify an Account.
Resetting Your TMS Password - Step by Step Instructions
How to RICA your Account - Step by Step Instructions
TMS Framework & Dashboard
View all 7
Billing & Accounts
12
Pre-Paid Billing: How to Renew Monthly Services- Step by Step Instructions
Pre-Paid Billing: How to Purchase Airtime - Step by Step Instructions
Postpaid Billing Cycle (Debit Order).
What is a Calling Credit limit?
How to Activate Postpaid Calling Credit Limits.
View all 12
TMS Users
15
How to Create a Custom Role - Step by Step Instructions
What can Custom Roles be used for?
How to Assign a Role to Multiple Extensions - Step by Step Instructions
How to Assign a Role to Individual Extensions - Step by Step Instructions
How to Add a Manager to the TMS - Step by Step Instructions
View all 15
DID Manager
5
Telephone Numbers: How to Request a New Number- Step by Step Instructions
Randomised Pools: How to Add a Randomise Pool- Step by Step Instructions
Where to set Randomised Pools - Step by Step Instructions
Can the contact in the TMS DID Manager integrate with other platforms?
TMS Feature - DID Manager
PBX Manager
43
How do I change my default caller ID - Step by Step Instructions
How to Disable Personal Caller ID - Step by Step Instructions
How to change the system voice on the PBX - Step by Step Instructions
How to Setup Parking Lots - Step by Step Instructions
How to Use Parking Lots - Step by Step Instructions
View all 43
Scoring
9
TMS Feature - Scoring
How to Create a Scorecard for a Telephonic Survey - Step by Step Instructions
How to Activate/Use a Telephonic Survey Scorecard?
How to Create a scorecard for Quality Assurance - Step by Step Instructions
How to Assign a Recording/Assignment to a Quality Assurance Scorecard - Step by Step Instructions
View all 9
Extension Manager
37
Can an Extension Number be Chosen?
How to Create an Extension in the TMS for Post-Paid Users - Step by Step Instructions
How to Create a New Extension - for Pre-Paid Users - Step by Step Instructions
Enabling the API on an Extension - Step by Step Instructions
How to Provision a Device to an Extension - Step by Step Instructions
View all 37
Contact Manager
2
Contacts: How to Set Up the Remote Directory Feature - Step by Step Instructions
TMS Feature - Contact Manager
Campaign Manager
9
How to Create a Campaign - Step by Step Instructions
How to Adjust Dispositions for a Campaign - Step by Step Instructions
How to Manage a Campaign - Step by Step Instructions
How to Create a Script to the Campaign - Step by Step Instructions
How to Add Agents to the Campaign - Step by Step Instructions
View all 9
Call History
5
How to View an Outbound Cost Analysis Report - Step by Step Instructions
How to View an Outbound Call History Report - Step by Step Instructions
How to View an Incoming Call Analysis Report - Step by Step Instructions
How to view an Incoming Call History Report - Step by Step Instructions
TMS Feature - Call History
Analytics
18
How to View All Agent Analytics - Step by Step Instructions
How to View Individual Agents Analytics - Step by Step Instructions
How to View ALL Queue Analytics - Step by Step Instructions
How to View Individual Queue Analytics - Step by Step Instructions
How to use the Queue Analytics to trace Inbound/Outbound calls - Step by Step Instructions
View all 18
Realtime Monitor
19
How to View Realtime Current Calls - Step by Step Instructions
TMS Feature - Realtime Monitor: Current Calls
How to Use Wisper/Spy/Barge in Current Calls - Step by Step Instructions
How to View Realtime Extensions - Step by Step Instructions
How to View Realtime Queues - Step by Step Instructions
View all 19
Dialing Restrictions
10
How to Enable International Dialling on your PBX - Step by Step Instructions
How to Create an Allow List - Step by Step Instructions
How to Edit/Delete an Allow Lists Numbers - Step by Step Instructions
How to Create a Block List - Step by Step Instructions
How to Edit/Delete a Block List - Step by Step Instructions
View all 10
API & Integration
9
Integration Center: How to Create an Integration Group.
How to Create a Webhook - Step by Step Instructions
Can a webhook be activated during a call?
API Manager: How to Set Up an API Key - Step by Step Instructions
TMS Feature - API & Integration
View all 9
Downloads & Tools
23
How to Install and Set Up the Euphoria Advanced Softphone - Step by Step Instructions
How to Run the Euphoria Advanced Softphone (Previously Agent Manager)
Sound options for the Euphoria Advanced Softphone. (Ring with One Device while using Another Device for the Conversation.) - Step by Step Instructions
How to make Calls on the Euphoria Advanced Softphone - Step by Step Instructions
How to Receive Calls on the Euphoria Advanced Softphone: (Previously Agent Manager)
View all 23
Help and Support
5
Help and Support: How to Create a Ticket when you have a Query.
How to Log a Query with Euphoria Directly.
How to check the status of an existing Query?
Where to Find All Training Materials?
Call Diagnostics: How to troubleshoot a contact number - Step by Step Instructions
Extension Level Menu Items:
13
Browser Phone(Applications) : Setup of the Browser Phone - Step by Step Instructions
How to transfer calls in the TMS SoftPhone - Step by Step Instructions
Agent in Agent Workspace Video
Voicemail on Extension Level: How do I Access my Voicemail?
Accessing the Agent Workspace - Step by Step Instructions
View all 13
FAQ
15
How do I change my default Caller ID - Step by Step Instructions
Where can I customise my script if I have 300 VIP members I want to give slightly different information to?
Can I always add a new contact to the campaign while in a call?
How many contact numbers can each contact have?
What's the difference between a failed contact and a failed number?
View all 15
