Valid Rejection Reasons as per ICASA Requirements:-


According to Regulation 4 (9) of the Functional Specification for Geographic

Number Portability under the Number Portability Regulations, a donor operator

(ECN in this instance) may reject a request to port an individual number or a

number block only on the following grounds:-


  1. the number or number block is not a valid number or number block on the donor operator’s network or the number block is not used exclusively by the entity requesting the porting; 

  2. the number or number block is excluded from number portability under regulation 3;

  3. the account number in the request is not the account number used by the donor operator for the number of digits or number block for which porting is requested;

  4. the subscriber is already subject to suspension of outgoing or incoming calls because of failure to pay a bill; 

  5. the number or number block is already subject to a porting process;  

  6. the number or number block has already been ported in the last two months; 

  7. any other reason agreed to by the Authority and notified to the operators in writing.

  8. the current service provider has not registered their numbers with The Number Portability Company


According to Regulation 4 (11) of the Functional Specification for Geographic

Number Portability under the Number Portability Regulations, a donor operator

may not reject a request to port a number or number block because

the subscriber still owes money, nor may they delay the porting until the debt

is collected, unless the subscriber is already subject to suspension of

outgoing or incoming calls because of a failure to pay a bill.

 

Note: Port requests are only reloaded once we receive confirmation and proof from the customer that the rejection reason was resolved.