Feature Codes
Feature codes are preset key sequences (shortcuts) that enable extension users to access a function. Feature codes are preset key sequences (shortcuts) that enable extension users to access a function. To add a feature code contact Euphoria Support.
For example, a shortcut key can be created to enable a pause code or perform a speed dial, or transfer a call to a queue. Depending on the action required, the system may respond with interactive voice prompts. These are set up according to the organisation’s needs by the Euphoria pre-production team during the initial setup that is completed before go-live. Personalised feature codes can be added to the TMS.
A feature code can also be used to create a call back for the company automatically when a client calls. Please review the section on How to create a callback for the company in the support Portal.
Articles Related “How To” Document Links:
How to add a Huntlist/IVR/ or Queue to the Inbound routes.
Feature Codes
Euphoria Standard Feature Codes