The realtime extensions page shows the current status of extensions as well as their current latency. A latency measure of more than 200ms can indicate a poor connection, and call quality may suffer.
If an extension is online, a tooltip will be available when the extension is selected, showing an option to creat a call back, the server to which the extension is registered, buttons for Whisper, Spy, Barge and a link to the Call Detail Records for that extension.
The call back button allows for a call back to be created between colleagues.
When the user selects the Extension Call Detail Records a new page will open. This page displays calls made to and from the specified extension. You can filter the search result using the option provided.
Articles Related Links:
TMS Feature - Realtime Monitor: Current Calls
TMS Feature - Realtime Monitor: Realtime Queues
TMS Feature - Realtime Monitor: Realtime Campaigns
TMS Feature - Realtime Monitor: Realtime Dialer Status
TMS Feature - Realtime Monitor: Realtime Conference
TMS Feature - Realtime Monitor: Realtime Agents
TMS Feature - Realtime Monitor: Connectivity
How to View Realtime Current Calls
How to Use Wisper/Spy/Barge in Current Calls