In Connectivity, an administrator can view the current state of all ViBE tunnels. This display shows information regarding the following:

  • Calls - This shows the number of current calls against available licenses.

  • Quality - A representation of the line quality given the latency and jitter considerations. Should this be below 99.7%, users may experience call quality issues.

  • Latency - The measure of the time taken to traverse the link between the client site and the POP server.

  • Jitter - The measure of the variance observed in latency scores. The greater the variations, the more inconsistent the line’s performance, and more prone to quality issues.

  • Address - The current IP observed from the client router over this specific link.

  • Type - The type of access media being used, such as Fibre or LTE.

By selecting a particular link, a tooltip with more detailed information will be available.


Articles Related Links:

TMS Feature - Realtime Monitor: Current Calls

TMS Feature - Realtime Monitor: Realtime Extension

TMS Feature - Realtime Monitor: Realtime Queues

TMS Feature - Realtime Monitor: Realtime Campaigns

TMS Feature - Realtime Monitor: Realtime Dialer Status

TMS Feature - Realtime Monitor: Realtime Conference

TMS Feature - Realtime Monitor: Realtime Agents

How to View Realtime Current Calls

How to Use Wisper/Spy/Barge in Current Calls

How to View Realtime Extensions

How to View Realtime Queues