In Connectivity, an administrator can view the current state of all ViBE tunnels. This display shows information regarding the following:
Calls - This shows the number of current calls against available licenses.
Quality - A representation of the line quality given the latency and jitter considerations. Should this be below 99.7%, users may experience call quality issues.
Latency - The measure of the time taken to traverse the link between the client site and the POP server.
Jitter - The measure of the variance observed in latency scores. The greater the variations, the more inconsistent the line’s performance, and more prone to quality issues.
Address - The current IP observed from the client router over this specific link.
Type - The type of access media being used, such as Fibre or LTE.
By selecting a particular link, a tooltip with more detailed information will be available.
Articles Related Links:
TMS Feature - Realtime Monitor: Current Calls
TMS Feature - Realtime Monitor: Realtime Extension
TMS Feature - Realtime Monitor: Realtime Queues
TMS Feature - Realtime Monitor: Realtime Campaigns
TMS Feature - Realtime Monitor: Realtime Dialer Status
TMS Feature - Realtime Monitor: Realtime Conference
TMS Feature - Realtime Monitor: Realtime Agents
How to View Realtime Current Calls
How to Use Wisper/Spy/Barge in Current Calls