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Update Date: May 2023 Created By: Marizane Brummer Yes, the PBX Admin is able to configure any external caller ID available based on the DIDs assigned ...

Update Date: May 2023 Created By: Marizane Brummer PBX Manager is where the bulk of the system setup and configuration is done. This section needs to b...

Feature Codes Feature codes are preset key sequences (shortcuts) that enable extension users to access a function. Feature codes are preset key sequences (...

Update Date: May 2023 Created By: Marizane Brummer Pause codes indicate why a participant/agent is not available for calls and can be customised according...

Voice recordings are the media files that are used for various functions, like IVR Menus, inbound routes, or queue announcements. There are three ways a...

Music on Hold (MoH) files play when a caller is on hold.  To add to these, create a folder to house the music files, and give the folder a name and desc...

Call queues coordinate incoming calls. Employees who are members of a queue will receive calls in a specific order, depending on that queue’s settings. Queu...

Update Date: May 2023 Created By: Marizane Brummer Interactive Voice Response (IVR), also known as an "Automated Attendant", is a menu system...

Update Date: May 2023 Created By: Marizane Brummer Inbound Routes is a list of actions determining how a call coming into the company will be handled. The...

This is a reference guide to standard feature codes on the Euphoria Telecom network. A feature code is a number that can be dialled in order to access speci...