Support Portal

Update Date: August 2023 Created By: Marizane Brummer Let Euphoria support know if you are setting up the browser phone to enable the applicable audi...

Update Date: August 2023 Created By: Marizane Brummer Unattended Transfer 1. Answer the call. 2. Select Transfer on the phone. (This puts the caller ...

Access to voicemail is activated by pressing *85 on your phone. When prompted for the password, please enter your extension number and the # key.

Update Date: August 2023 Created By: Marizane Brummer 1. Log on to TMS. TMS URL:  https://tms.euphoria.co.za/  2. Choose the extension account.  3....

Update Date: August 2023 Created By: Marizane Brummer When a call ends, a disposition window opens. (If enabled by a manager.)  1. Click the Unsure bu...

Update Date: August 2023 Created By: Marizane Brummer Unattended Transfer 1. Make a call/answer an incoming call within the Agent Workspace. 2. Click...

Update Date: August 2023 Created By: Marizane Brummer When the name you want to transfer to is entered - that person's status will be under their n...

Update Date: August 2023 Created By: Marizane Brummer During a call Click on the Volume icon to adjust the volume  OR Click on the Mute Icon to mu...

Update Date: August 2023 Created By: Marizane Brummer 1. Log on to the Agent Workspace. 2. Click on the down arrow next to the Pause button. 3. Cho...