Extension Level Menu Items:
Yes, If the call is part of a queue (Outbound/Inbound) that has an “In-Call” type webhook linked to it (needs to be set up in PBX Manager/Queues). Make a ...
Thu, 3 Mar, 2022 at 3:34 PM
The Agent workspace is not part of an administrator’s view but forms an essential part of the TMS. This is where a high-productivity user will work from and...
Wed, 21 Jun, 2023 at 1:18 PM
Update Date: August 2023 Created By: Marizane Brummer Agent Workspace 1. Log on to TMS.TMS URL: https://tms.euphoria.co.za/ 2. Choose the extension ...
Mon, 21 Aug, 2023 at 9:33 AM