Analytics
Analytics pages give the administrators insights into various facets of call behaviour, allowing an in-depth understanding of call patterns. Agent An...
Fri, 7 Jun, 2024 at 2:42 PM
Queue Analytics The main Queue analytics page allows an administrator to see an overview of the performance of the available queues. The queues are grouped...
Mon, 10 Jun, 2024 at 8:16 AM
Inbound Analytics The purpose of inbound analytics is to provide statistics around inbound calls, including hunt lists and IVRs. These statistics are usefu...
Tue, 23 May, 2023 at 12:26 PM
Automated reporting is a Manager login specific function. Most of the reports found under this section correlate to the exports found on the corresponding p...
Mon, 10 Jun, 2024 at 2:35 PM
Campaign Analytics provides an in-depth view of the performance of each campaign. The main page offers an overview with filters that can be used to display ...
Thu, 8 Aug, 2024 at 10:21 AM
We can not prove data integrity when data can be adjusted or changed once logged.
Mon, 10 Jul, 2023 at 11:05 AM
Update Date: June 2023 Created By: Marizane Brummer 1. Go to the TMS URL: https://tms.euphoria.co.za/ 2. Choose the desired account. (A user needs a...
Mon, 10 Jul, 2023 at 11:41 AM
Update Date: June 2023 Created By: Marizane Brummer 1. Go to the TMS URL: https://tms.euphoria.co.za/ 2. Choose the desired account. (A user needs a...
Mon, 10 Jul, 2023 at 11:44 AM