Realtime Monitor
Update Date: June 2023 Created By: Marizane Brummer 1. Go to the TMS URL: https://tms.euphoria.co.za/ 2. Choose the desired account. (A user needs a...
Mon, 10 Jul, 2023 at 2:23 PM
Update Date: June 2023 Created By: Marizane Brummer 1. Go to the TMS URL: https://tms.euphoria.co.za/ 2. Choose the desired account. (A user needs a...
Mon, 10 Jul, 2023 at 2:25 PM
The realtime extensions page shows the current status of extensions as well as their current latency. A latency measure of more than 200ms can indicate a po...
Mon, 10 Jun, 2024 at 9:04 AM
Realtime Queues shows an overview of all queues available and is divided into Inbound and Outbound queues each showing aspects particular to their nature. ...
Mon, 10 Jun, 2024 at 9:04 AM
The Realtime campaigns page display shows an overview of all the currently active campaigns. Much like pages in Analytics, each value in the table can be se...
Mon, 10 Jun, 2024 at 9:05 AM
The Realtime Agents page shows the current status of agents; this page is possibly the primary tool for Call Centre Managers/Team leaders to keep informed a...
Mon, 10 Jun, 2024 at 9:06 AM
Realtime dialer status is a troubleshooting submenu item particular to Power Dial campaigns; since the system will be dialling behind the scenes, it allows ...
Mon, 10 Jun, 2024 at 9:05 AM
In Connectivity, an administrator can view the current state of all ViBE tunnels. This display shows information regarding the following: Calls - This sh...
Mon, 10 Jun, 2024 at 9:07 AM
The Realtime Conference page displays any realtime conferences currently happening along with the participants, duration and conference room name. An admini...
Mon, 10 Jun, 2024 at 8:54 AM